A major precedent in favour of consumer rights on the issue of road safety was created recently when the National Consumer Disputes Redressal Commission ruled that it is the duty of car manufacturers to remove defects in vehicles.
A customer, who had purchased an Alto LX 800 car in 2003, filed a complaint against Maruti Suzuki for defects found soon after purchase. Aggrieved by decision of the District and State Commissions, he approached the National Commission, which directed the company to refund Rs. 3,30,710 to him.
It was held that it is the manufacturer’s duty to remove defects from vehicles and provide them in roadworthy condition. This order will definitely serve as a deterrent to car manufacturers from selling vehicles in defective condition and, consecutively, hindering passenger safety.